To create your account: You do not have to create an account to visit our website. However, a subscription is required to use our products and services. If you sign-up for a subscription, we will collect your first and last name, email address, job title, company name, industry, location, phone number, and a password that you create. We use this information to create and administer your account, provide you with the products and services you request, troubleshoot issues you may experience with the product and to authenticate you. We strongly recommend that you do not disclose your password to anyone. We will never ask you for your password in any unsolicited communication (such as letters, phone calls or email messages). If you become aware of any unauthorized access to or use of your account, you must notify us immediately.

To personalize your use of our products: You may choose to provide additional information to enable us to customize and tailor your use of our products. This information may include your preferences or for some use cases, anonymous information on travel history, symptoms, and other similar information. We use this information to personalize your user experience and to provide you with insights, analysis (e.g. contextual diseases and outbreak information relevant to the information provided by you and notifications regarding events (e.g. disease events) most relevant to you). When you use our mobile app (or mobile optimized web app), we may ask for your consent to collect your location information by accessing your device’s GPS coordinates. We use this information to tailor our insights to your current location. You can opt-out at any time by turning off your location services for the app either within the app or in the settings of your mobile device.

To respond to your inquiries: When you contact us with a comment, question, or complaint, you may be asked for information that identifies you, such as your first and last name, email address, job title and company name, and additional information we need to help us promptly answer your question or respond to your inquiry. We may retain this information to assist you in the future and to improve our customer service and service offerings.

Call recording: We may monitor and record our telephone conversations with you for training and quality assurance purposes. You will be provided with a notice at the beginning of any call that is being recorded. If you do not wish to have your call recorded, please let us know.

Sending marketing communications: If you sign up to receive marketing communications from us, we may use your information to send communications including newsletters, marketing content, news regarding outbreaks in your areas of interest, weekly outbreak summaries and special or new product offerings. We may also communicate with you by phone. You can unsubscribe at any time by clicking the “unsubscribe” link included at the bottom of each email. Alternatively, you can opt-out of receiving email or phone marketing communications by contacting us at the contact information provided in the “Contact Us” section below. Please note that you may continue to receive transactional or account-related communications from us.

If you provide your consent to receive push notifications on our mobile app (or mobile optimized web app), we may send push notifications to your mobile device to provide you with app updates and other information, such as updates regarding infectious diseases relevant to your areas of interest. You can turn off push notifications for the app in the settings of your mobile device.

Surveys and Customer Research: From time to time, we may offer you the opportunity to participate in one of our surveys or other customer research. The information obtained through our surveys and customer research is used in an aggregated, non-personally identifiable form to help us understand our customers and to enhance our product and service offerings.