To create your account: You do not have to create an account to visit our website. However, a subscription is required to use our products and services. If you sign-up for a subscription, we will collect your first and last name, email address, job title, company name, industry, location, phone number, and a password that you create. We use this information to create and administer your account, provide you with the products and services you request, troubleshoot issues you may experience with the product and to authenticate you. We strongly recommend that you do not disclose your password to anyone. We will never ask you for your password in any unsolicited communication (such as letters, phone calls or email messages). If you become aware of any unauthorized access to or use of your account, you must notify us immediately.
To personalize your use of our products: You may choose to provide additional information to enable us to customize and tailor your use of our products. This information may include your preferences or for some use cases, anonymous information on travel history, symptoms, and other similar information. We use this information to personalize your user experience and to provide you with insights, analysis (e.g. contextual diseases and outbreak information relevant to the information provided by you and notifications regarding events (e.g. disease events) most relevant to you). When you use our mobile app (or mobile optimized web app), we may ask for your consent to collect your location information by accessing your device’s GPS coordinates. We use this information to tailor our insights to your current location. You can opt-out at any time by turning off your location services for the app either within the app or in the settings of your mobile device.
To respond to your inquiries: When you contact us with a comment, question, or complaint, you may be asked for information that identifies you, such as your first and last name, email address, job title and company name, and additional information we need to help us promptly answer your question or respond to your inquiry. We may retain this information to assist you in the future and to improve our customer service and service offerings.
Call recording: We may monitor and record our telephone conversations with you for training and quality assurance purposes. You will be provided with a notice at the beginning of any call that is being recorded. If you do not wish to have your call recorded, please let us know.
Sending marketing communications: If you sign up to receive marketing communications from us, we may use your information to send communications including newsletters, marketing content, news regarding outbreaks in your areas of interest, weekly outbreak summaries and special or new product offerings. We may also communicate with you by phone. You can unsubscribe at any time by clicking the “unsubscribe” link included at the bottom of each email. Alternatively, you can opt-out of receiving email or phone marketing communications by contacting us at the contact information provided in the “Contact Us” section below. Please note that you may continue to receive transactional or account-related communications from us.
If you provide your consent to receive push notifications on our mobile app (or mobile optimized web app), we may send push notifications to your mobile device to provide you with app updates and other information, such as updates regarding infectious diseases relevant to your areas of interest. You can turn off push notifications for the app in the settings of your mobile device.
Surveys and Customer Research: From time to time, we may offer you the opportunity to participate in one of our surveys or other customer research. The information obtained through our surveys and customer research is used in an aggregated, non-personally identifiable form to help us understand our customers and to enhance our product and service offerings.
How we share your information
We do not sell or disclose your personal information to third parties without your consent, except as set forth below or as required or permitted by law.
Service Providers: Your personal information will be transferred (or otherwise made available) to certain third parties that provide services on our behalf. We use service providers to provide services such as hosting the website, hosting applications, processing payments, and providing advertising and marketing services. Our service providers are only provided with the information they need to perform their designated functions and are not authorized to use or disclose personal information for their own marketing or other purposes. Our service providers may be in the U.S., Canada or other foreign jurisdictions.
Legal and Compliance: We and our Canadian, US and other foreign service providers may provide your personal information in response to a search warrant or other legally valid inquiry or order, or to another organization for the purposes of investigating a breach of an agreement or contravention of law or detecting, suppressing or preventing fraud, or as otherwise may be required or permitted by applicable Canadian, U.S. or other law or legal process, which may include lawful access by US or foreign courts, law enforcement or other government authorities. Your personal information may also be disclosed where necessary for the establishment, exercise, or defence of legal claims and to investigate or prevent actual or suspected loss or harm to persons or property.
Sale of Business: We may transfer any information we have about you as an asset in connection with a proposed or completed merger, acquisition, or sale (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of BlueDot Inc., or as part of a corporate reorganization or other change in corporate control.
Information about our website
Visiting our website: In general, you can visit our website without telling us who you are or submitting any personal information. However, we collect the IP (Internet protocol) addresses of all visitors to our website and other related information such as page requests, browser type, operating system and average time spent on our website. We use this information to help us understand our website activity, troubleshoot and to monitor and improve our website and products.
Cookies: Our website and products use a technology called “cookies.” A cookie is a data file composed of an identifier, which is a sequence of letters and numbers. This file is transmitted from a web server to a web browser and saved by the browser. Subsequently, the identifier is returned to the server each time the browser requests a page from the server.
Cookies can be categorized as either “persistent” or “session” cookies. A persistent cookie is stored by a web browser and remains valid until its predetermined expiration date unless the user deletes it before that date. Conversely, a session cookie expires at the end of the user’s session when the web browser is closed. Typically, cookies do not contain information that personally identifies a user. However, the personal information we store about you may be connected to the information stored in and obtained from cookies.
You may set your browser to notify you when you receive a cookie or to not accept certain cookies. However, if you decide not to accept cookies from our website or products, you may not be able to take advantage of all these features.
Safeguards & retention
We maintain your personal information on a confidential basis on servers located in Canada, the United States, or other foreign jurisdictions. We have implemented reasonable administrative, technical, and physical measures in an effort to safeguard the personal information in our custody and control against theft, loss and unauthorized access, use, modification and disclosure. We restrict access to personal information on a need-to-know basis to employees and authorized service providers who require access to fulfil their job requirements.
We have record retention processes designed to retain personal information for no longer than necessary for the purposes set out herein or as otherwise required to meet legal or business requirements.
Access to your information
Subject to applicable law, you have the right to access, update and correct inaccuracies in your personal information in our custody or control. You may request access, updating and corrections of inaccuracies in your personal information in our custody or control by emailing or writing to us at the contact information set out below. We may request certain personal information for the purpose of verifying the identity of the individual seeking access to his or her personal information records.
Updates to this policy
207 Queens Quay West, Unit 820
Toronto, ON, M5J 1A7